From TenDigits in Vancouver, British Columbia, Canada is MobileAccess 4.0 for Microsoft Dynamics CRM

 

Which has been developed as MobileAccess Server software which is deployed in the customer’s Dynamics CRM environment. It allows for even the most sophisticatedly customised Dynamics CRM environment to be replicated on most Smartphone’s. This unique access totally transforms how your organisation is able to use Dynamics CRM and how data once gained is inputted and used.

 

The simple tasks of emailing and phone calls are now combined into the home of the development of add-ons and these are now simple to track as activities in Dynamics CRM. Not only can you manually track the data and the records that you upload, but it is possible to upload more accurate data such as sound recordings or even videos direct to Dynamics CRM.

 

The ease of this integration means that workflow that can leak data is reduced to almost no leakage and therefore it is now possible to work on how the customer records are built and what to do with these customers once you have them. This add-on allows for you to establish a higher return from customers as you are not spending time working on your internal Dynamics CRM environment, you are now working with your clients instead. The Smartphone’s can use MobileAccess to open several pages of Dynamics CRM concurrently which makes moving between the pages as easy as if you were using a PC. This allows for roaming sales and marketing personnel in your organisation to update Dynamics CRM as things happen and at the most appropriate time for them.

 

Also should your organisation be heavily staffed and most of your staff are not IT literate the system can be designed to assist your business and your employees so that actual events are logged on through a Smartphone, rather than the information being relayed to someone who then has to input it on Dynamics CRM, and we are all aware that data collated by the source is the most reliable of all. Given the need for people to be able to use Smartphone’s as well as PCs or instead of PCs it is not a surprise that MobileAccess enables offline or continuous access to the CRM application and to a subset of locally cached data.

 

This removes the need for a strong wireless signal and allows end users to benefit from a truly wire-free service. The data is stored on the Smartphone as a local cached data source and this then up dates automatically when a signal is available.

 

The idea behind this add-on is exceptional the freedom and flexibility that it gives to the user is also exceptional. This is all very simple to use as long as you have a familiarity with both Dynamics CRM and Smartphone’s, the freedom that gain needs only to be balanced against the freedom that you may wish to give your users and the permissions you will have to set for them.